conditions of stay

Arrival:
Check-in is from 3.00 p.m. to 8.00 p.m.; in case of arrival after 8.00 p.m. please inform the Hotel. Please remember to show up at the front desk with your ID.

Departure:
rooms must be vacated by 10.00 a.m., if you wish to leave later, please contact reception to find out if you can keep the room longer.

Price of the room:
is indicated in Euro, including VAT and taxes. Prices refer to the half board service and include dinner, overnight stay and breakfast.

Deposits
reservations are considered binding only if accompanied by a deposit of 30% of the price of the stay.

Cancellation:
the total amount of the deposit will be withheld if the cancellation of the reservation occurs up to 21 days before arrival; if the cancellation occurs from 20 to 10 days before arrival the Hotel will ask for an amount equal to 50% of the price of the stay; from 9 to 1 day before arrival 75%; No show 100%.

short stay:
in case of early departure, the full amount of the booked stay will be charged as an indemnity.

Travel cancellation insurance:
At the time of your confirmation you are offered the possibility to take out insurance for cancellation or interruption of travel.

Responsability:
the hotel declines any responsibility in case of theft, loss or degradation of unguarded personal items. Each room is equipped with a safe. The hotel also declines any responsibility for the vehicles and their contents that are stationed on the parking lot and in the garage.

Complaint:
In the event of a complaint, the customer is invited to contact the reception or service in question immediately to resolve the problem. If the customer considers that the complaint request was not satisfying, he or she must notify the hotel manager present.

Animals:
4-legged friends are welcome in our Hotel, as long as, together with their owners, they respect some small rules.

– Maximum weight of 15 kg;
– It must not belong to a breed considered “dangerous” (American Bulldog, Šarplaninac, Anatolian Shepherd Dog, Central Asian Shepherd Dog, Caucasian Shepherd Dog, Estreilla Greenhouse Dog, Dogo argnetino, Fila brasileiro, Pitbull, Perro da canapo majoero, Perro da presa canario, Perro da presa mallorquin, Dobbermann);
– Animals may not be brought into the hotel’s public areas;
– Extra charge for room cleaning € 50,00;